Your
Züripets FAQ Guide

FAQ - Questions & Answers
Dog boarding Zurich & dog care

Welcome to the FAQ of Züripets® - one of the leading dog boarding kennels in Zurich and Switzerland.
Here we answer the most frequently asked questions about our professional dog care, be it in our Daycare (day care for dogs), Holidaycare (overnight stay / dog hotel) or in our additional premium services such as groomer (dog salon), physiotherapy, veterinary care and exclusive offers such as our Züripets JetSet dog transfer or the Backstage Therapy™ for VIPs.

Our kennel stands for 24/7 care, the highest standards of hygiene and maximum safety - perfect for dog owners in Zurich and international guests. Our aim is to offer you full transparency and provide you with all the important information about our prices, booking conditions and services before you make your first reservation.

If you can't find the answer to your question here, the Züripets team will of course be happy to help you personally at any time.

About ZÜRIPETS® - Quality & Trust

  • Züripets® is one of the leading dog boarding kennels in Zurich and Switzerland - with 24/7 dog care 365 days a year. We combine premium quality, heart and professionalism at a level that is unique in Switzerland.

    While our competitors have to drive into the countryside, our guests enjoy direct access to an exclusive, fenced-in dog meadow of 2,000 m² and a 16-hectare recreational area - right on our doorstep. Thanks to a generous care ratio, each dog receives the individual attention it deserves.

    At our boarding kennels, there are no crates or compulsory leads - instead, a family-style living room with closeness and security. This is complemented by elegant, clean and chic state-of-the-art furnishings that guarantee premium standards down to the last detail.

    Our exclusive Züripets® app keeps you up to date at all times - with daily visit reports, photos and optional video calls. So you have full transparency, no matter where you are.

    Our prices are transparent and fair. Exclusively 5-star ratings and a rebooking rate of 99% prove the exceptionally high satisfaction of our customers.

    Our rebooking rate of 99% is almost unique in the industry. The few exceptions are not due to dissatisfaction, but to external reasons that we cannot influence - for example, if a family moves abroad, their life situation changes (e.g. addition to the family) or a dog can no longer be looked after in the group for reasons of age or health.

    As a one-stop store for pet care, we offer the most comprehensive services in Switzerland - from daycare and holiday care to grooming, training, physiotherapy, vet and pet spitex, as well as exclusive VIP services such as FlightCare™, JetSet™ and Backstage Therapy™.

    Our location is easily accessible: only a few minutes away from Zurich Airport, the city of Zurich, the highway and public transportation - ideal for dog owners from the region as well as for international guests.

    Certified & familiar: Züripets® is officially certified by the Zurich Veterinary Office recognized. Our trained specialist staff ensure safety, care and loving attention - in a family environment with elegant, high-quality furnishings.

    Züripets® - often copied, never equaled. The original since the beginning

  • Züripets® is rated exclusively with 5 stars by our customers.
    We are proud of this, because it shows how much our guests and their owners appreciate our individual care, transparency and family atmosphere.

    There are already over 50 reviews on Google and we have even documented over 1,100 responses - all with 100% satisfaction. all with 100 % satisfaction.

    We record this feedback alongside Google in the Züripets® TrustScore - our in-house quality and satisfaction system. This ensures that every stay is evaluated transparently and that we consistently offer the highest standards.

    With a rebooking rate of 99%, this exceptionally high level of customer satisfaction is also confirmed in figures.

    Why is the rebooking rate 99 % and not 100 %?
    Our rebooking rate of 99 % is almost unique in the industry. The few exceptions are not due to dissatisfaction, but to external reasons that we cannot influence - for example, if a family moves abroad, their life situation changes (e.g. addition to the family) or a dog can no longer be looked after in the group for reasons of age or health.

    This shows: Züripets® is the first address for dog care in Zurich and Switzerland.

    See Züripets® for yourself - book a visit for your dog now.

  • Züripets® does not have traditional opening hours - we are there for you and your dog at
    365 days a year, 24 hours a day
    .

    We offer regular daycare from 07:00-19:00,
    Holidaycare offers round-the-clock care including night supervision.

    Individual times for check-in and check-out are possible at any time by arrangement -
    flexibly tailored to your daily routine.

  • Züripets® is centrally located in Glattpark Zurich and is optimally connected:

    • By car: Directly accessible via the A1 highway (exit Zurich-Opfikon / Glattbrugg).

      Parking is available for max. 15 minutes (1 minute walk, Voisin-Strasse visitor parking lot Minimax, parking spaces 6-9, switch on the warning sign).
      Attention: No through traffic on Boulevard Lilienthal.

    • Streetcar: Only a 2-minute walk from the Lindberghplatz stops (streetcar 10, 12) and SRF television studio a few minutes' walk away (streetcar 11).

    • Bus: Connection directly in front of the door via line 781 (bus stop Lindbergh-Allee).

    • Plane/train: Only 5 minutes from Zurich Airport, 10 minutes by train to the city of Zurich.

    This means that we are quickly and easily accessible for dog owners from the region as well as for international guests.

    Use our Google Maps link for the easiest navigation to Züripets®

    Address:
    Züripets®
    Boulevard Lilienthal 5
    8152 Glattpark (Opfikon)
    Switzerland

    Phone: +41 44 810 80 00
    E-mail: info@zueripets.ch

  • Yes - Züripets® is officially approved by the Zurich Veterinary Office and meets all legal requirements for animal care, safety and hygiene and employs only trained specialists.

    Our team consists of trained and experienced professionals who regularly attend further training courses - for example in the areas of dog behavior, first aid for animals, hygiene and training. In this way, we ensure that your dog is looked after professionally, safely and lovingly at all times.

    Further information on training and further education in animal husbandry and animal handling can be found at the Federal Food Safety and Veterinary Office FSVO.

    Züripets® - tested quality, certified and trustworthy!

  • We are the only dog daycare provider with a very generous care ratio: on average, 1 employee looks after 1-4 dogs.

  • Yes - follow us on our social media channels to get an insight into everyday life at Züripets®. There we share photos, updates and stories from our kennel.

    TikTok: @zueripets
    Instagram: @zueripets
    Facebook: zueripets
    LinkedIn: züripets

Services & offer

  • Meet & Greet - obligatory introduction before the first booking, so that dog and human feel completely at ease.

    Daycare / Dog Daycare Zurich - professional 12-hour care from 07:00-19:00 with walks, play, rest periods and socialization.

    Holidaycare / dog hotel & dog vacations - 24h vacation care with overnight stay (incl. full day care) for stays of one night up to several weeks or months.

    Emergency Assistance 24/7 - available around the clock for urgent cases and emergencies.

    FlightCare™ - assistance and organization for air travel, including check-in, care and aftercare.

    Züripet's JetSet dog transfer - exclusive transportation service with pilot & Learjet for international guests.

    Dog Concierge™ - personal all-round service for dogs & owners - from individual wishes to VIP arrangements.

    Gourmet Lounge - healthy, freshly prepared meals for dogs, optionally prepared by our in-house chef.

    Dog training & education - individually or in groups, with experienced dog trainers.

    Animal Spitex & Home Service - loving care directly in your home for dogs, cats, birds, fish and reptiles.

    New arrival advice - professional support with the selection, acclimatization and training of puppies or new family dogs.

    Veterinary services - own Züripets® vet on site for fast and competent medical care.

    Physiotherapy & rehab - for healthy joints, muscles and freedom of movement.

    Dog salon / groomer - coat care, washing, cutting and styling in cooperation with selected professionals.

    Crematorium service & memorial offers - empathetic support and organization during the farewell.

    Backstage Therapy™ - exclusive animal-assisted relaxation for VIPs, artists and executives - also directly in the hotel on request.

    Theoretical and practical dog training (obligatory according to the veterinary office) - targeted socialization, education and support of young dogs, in accordance with the legal requirements of the Zurich Veterinary Office.

    • Supervision from 07:00-19:00

    • Check-in from 07:00-09:00, check-out from 17:00-19:00.
      Individual times possible by arrangement

    • Various walks & rounds with the dog

    • Play & socialization

    • Physical & mental exercise

    • Rest periods & individual attention with heart

    • 24/7 supervision - our guests are never alone

    • No crates - the dogs live freely, just like at home

    • No leash inside the guesthouse - our guests move freely and relaxed

    • Booking code in the Züripiets® reservation system: Daycare

    Such a beautiful day:

    Tomorrow

    from 7.00
    - check-in: 7.00 - 9.00 or by arrangement
    - morning walk
    - breakfast to order

    09.00 - 10.00
    - Individual play with favorite toys


    10.00 - 11.00
    - Creative time / Work on different things 

    Noon

    11.00 - 14.30
    - Lunch to order
    - After lunch we take a rest  

    14.30 - 16.00
    - Flexible time slot
    - Out into nature: walk and playground
    - Time for homework 

    17.00 - 19.00
    - Farewell
    - Check-out: 17.00 - 19.00 or by arrangement
    - Work on different things 

    • Supervision from 07:00 to 07:00 the following day (incl. overnight stay)

    • At Züripets® we adapt to the daily routine of our customers. Check-in and check-out are completely flexible and can be arranged individually. This means that your dog is looked after without stress and you retain maximum freedom in your planning.

    • Free late check-out until 09:00 am

    • Several walks & rounds with the dog every day

    • Play, socialization & controlled group interactions

    • Physical and mental exercise (e.g. search games, activity)

    • Rest periods & individual attention with a lot of heart

    • 24/7 supervision - our guests are never alone

    • Sleeping together with a person - for security, safety and a familiar environment

    • No crates - the dogs live freely, just like at home

    • No leash inside the guesthouse - our guests move freely and relaxed

    • Booking code in the Züripiets® reservation system: Holidaycare

    Such a beautiful day:

    Tomorrow

    from 7.00
    - check-in: 7.00 - 9.00 or by arrangement
    - morning walk
    - breakfast to order

    09.00 - 10.00
    - Individual play with favorite toys


    10.00 - 11.00
    - Creative time / Work on different things 

    Noon

    11.00 - 14.30
    - Lunch to order
    - After lunch we take a rest  

    14.30 - 16.00
    - Flexible time slot
    - Out into nature: walk and playground
    - Time for homework 

    17.00 - 19.00
    - Farewell
    - Check-out: 17.00 - 19.00 or by arrangement
    - Work on different things 

    Evening

    19.00 - 20.00
    - evening walk along the Glatt
    - dinner to order

    21:00
    - Relax time: cuddling, watching TV or whatever your dog's heart desires

    23:00
    - Time for the Sandman: the night story guarantees a good night's sleep

  • Overnight dogs sleep in our safe, 24/7 supervised and comfortable Züripets® Lofts. Each dog is allowed to choose its own place to sleep. No dog is locked up, kept on a lead or in a crate. If you wish, your dog can even sleep in the human bed with you.

  • Yes, we are there for you 365 days a year and 24/7. Please note, surcharges for weekends (+50 %), public holidays and special days (+100 %) or emergency fees.

  • Yes - we offer grooming, washing, cutting & styling directly at Züripets®. At the moment we are fully booked and have free appointments available again from 01.08.2026.

  • Yes - Züripets® has its own specialists for physiotherapy, rehabilitation and medical training.

  • Yes - we work together with our own Züripets® vet.

  • Yes - many (international) customers book several weeks of vacation care.

Requirements & admission

  • We look after bitches and neutered and non-neutered males of all breeds. Prerequisites are

    • valid vaccination status (distemper, hepatitis, parvovirus, kennel cough, leptospirosis)

    • Regular worming & parasite prophylaxis

    • Successful Meet & Greet

  • Yes, getting to know the human-dog team in person is mandatory. This is how we ensure that your dog feels comfortable with us. Exceptions can be checked individually.

  • From 16 weeks of age, provided basic immunization has been completed. Your vet or, on request, our Züripets vet will advise you on this. Otherwise, 1:1 care can be provided until basic immunization.

  • In such cases, care can only be provided after consultation and subject to capacity - exclusively in 1:1 care at a separate Züripets location, not in a pack.

  • Product description

  • No, this is not possible in a pack. In such cases, care can only be provided after consultation and if there is capacity - exclusively in 1:1 care at a separate Züripets location, not in a pack.

  • Yes - a valid pet passport with up-to-date vaccination status (including distemper, parvovirus, leptospirosis, hepatitis and kennel cough) is mandatory for care at Züripets®.

  • Yes - to protect all dogs, regular worming and up-to-date parasite prophylaxis must be proven.

  • In the case of conspicuous behavior, we decide individually. Unfortunately, we cannot accept dogs that endanger themselves or others. We will be happy to advise you in advance at the Meet & Greet.

Everyday life & care

    • Check-in (07:00-09:00): We welcome you & your dog

    • Morning (07:30-11:00): Welcome & Walk

    • Morning (10:00-12:00): Play, training, socialization

    • Lunch (12:00-14:30): Lunch, rest time & individual supervision

    • Afternoon (14:30-17:00): Walks & activities

    • Check-out (17:00-19:00): Pick-up incl. debriefing or preparation for Holidaycare

  • The dogs go out several times a day with trained staff to the 16-hectare recreational area. They are generally kept on a lead - they are allowed to run off the lead in the secure free-range area on our 2,000 m² dog meadow.

  • We keep our dogs in packs without crates, leashes or restraints. The pack is put together harmoniously, dynamic dogs are relieved and small, old or sensitive dogs are protected.

    We mainly work in a social pack setting, but also offer individual care if required and on request.

  • All areas are cleaned and disinfected several times a day, using only dog-friendly cleaning products. Basic cleaning is also carried out daily.

  • Yes - customers receive regular visit reports with photos and information via the app. FaceTime calls can also be booked.

  • Yes - whether it's a special feeding ritual, training or rest periods: All special requests can be considered individually.

  • Yes - we recommend at least 1-2 daycare days for acclimatization before a longer stay is planned. This allows your dog to gain confidence and we get to know him better.

  • Our guests are never alone. At Holidaycare, the dogs sleep together with a human in a safe environment - for security and a feeling of being at home.

  • Yes - you are welcome to bring a blanket or a toy with a familiar smell for the vacation care. This is not a must, as we ensure your dog's well-being and occupation - but it can give your dog additional security.

  • The customer portal is currently only available in English. However, it is very easy and intuitive to use. And if you need support, we can help you personally at any time - whether it's with the setup, bookings or questions about your dog's profile.

Prices & Booking

  • Conveniently available at any time: With Züripets® you can make your bookings worldwide in any situation, simply and easily 24/7.

    All bookings are made exclusively via the customer portal via web browser access or our exclusive Züripets® booking app. There you will also find all prices, invoices and updates in real time - no annoying phone calls, no e-mail correspondence and no waiting for a reply.

  • Short-term bookings are also possible for Daycare and Holidaycare, subject to availability. We recommend booking Holidaycare at least 2-3 weeks in advance, especially before vacation periods.

  • Daycare:
    Check-in from 07:00-09:00, check-out from 17:00-19:00.
    Individual times possible by arrangement

    Holidaycare:
    At Züripets® we follow the daily routine of our customers. Check-in and check-out are completely flexible andcan be arranged individually. This means that your dog is cared for without stress and you retain maximum freedom in your planning.

  • No - with Züripets® you are not tied to fixed days of the week. You can book care flexibly according to your needs. However, we recommend that you plan a certain regularity with daycare, as this will benefit your dog's education, socialization and routine.

    • Daycare: from CHF 69.- / 12h per day/dog
      This corresponds to only around CHF 5.75 per hour - for continuous professional, supervised and familiar premium care in living room style.

    • Holidaycare: from CHF 100.- / 26h per day & night/dog (non-flex rate)
      This corresponds to less than CHF 3.85 per hour for all-round care without compromise.

      All prices exclude VAT and surcharges. You can find a detailed price list in the customer portal at any time.

  • The following applies to Daycare:

    • Cancellations can be made free of charge up to 24 hours before check-in. If the cancellation is made later or the dog does not show up (no-show), the full amount will be charged.

    The following applies to Holidaycare:

    • Non-Flex: 100 % charged, cannot be canceled

    • Flex: 40 % refund in the event of cancellation

    • Super-Flex: 100 % refund in the event of cancellation

  • We accept credit card payments via the customer portal.

  • Yes - we have a waiting list in case of high demand. We will inform you as soon as a place becomes available.

  • An advance payment or a credit account may be required for individual customers. This will be agreed individually.

  • Yes - with the exclusive Züripets® app you can manage bookings, profiles and health data, call up reports and book additional services. Alternatively, you can also use the web browser access - so you can use Züripets® at any time and from anywhere, without an app.

    The web browser access and the app are not publicly available, but will be made available to you after verification and activation by our team.

    Bookings can only be made via our customer portal or the exclusive Züripets® app. This is for quality assurance purposes: we ensure that all data (health, feeding, medication, emergency contacts, etc.) is recorded completely and correctly and that no information is lost.

  • No - bookings can only be made via our customer portal or the exclusive Züripets® app. This is for quality assurance purposes: we ensure that all data (health, feeding, medication, emergency contacts, etc.) is recorded completely and correctly and that no information is lost.

Health & Medical

  • Yes - we reliably administer medication according to veterinary instructions, including subcutaneous injections.

  • Please enter all information on dosage and intake in the customer portal. Our trained team will reliably administer medication according to your instructions.

  • If your dog needs a special diet, please bring the food with you. We will adhere exactly to the feeding plan you enter in the customer portal.

  • Illnesses can always occur and cannot be influenced. However, we have never had an accident - thanks to our strict safety protocol and a species-appropriate, safe dog environment. Should an emergency nevertheless occur, we are available 24/7 and act immediately. Our on-site vet and our cooperation with renowned clinics guarantee rapid assistance - always in close consultation with you.

    Not a single accident since day one. Safety, care and species-appropriate care are our promise.

  • Yes - as long as your vet approves our care. We are experienced in dealing with chronic illnesses and can also administer medication or special care instructions (at extra cost if necessary).

Prepare & bring along

  • Mandatory documents & health

    • Pet passport

    • Vet contact details (for queries or emergencies)

    Food & Medical

    • Your own food to prevent intolerances or stomach pains (if your dog needs a special diet - otherwise we feed our premium food for an extra charge)

    • Own treats, if desired (otherwise we use our own)

    • Medication with precise dosage instructions (enter in writing in the dog profile in the customer portal)

    Personal items for your well-being

    • Favorite blanket, basket or a familiar object (e.g. soft toy), if necessary - not a must, we entertain your darling so that he doesn't necessarily need it

    • Own harness and collar

    • Own leash (not used by us)

    Optional

    • Toys that he particularly likes

    • Paw balm or special care product (e.g. brush, eye care), if necessary

    Important

    • Updated customer and dog profile in the customer portal (incl. feeding and medication plan, do's & don'ts, emergency contact)

    Of course, we provide everything else, such as bowls, sleeping places, toys and round-the-clock care.

    And of course the most important thing: GOOD MOOD!