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How Züripets® Works

The path to relaxed, safe, and first-class care begins with a simple inquiry. We’ll personally guide you and your dog through every step—in a structured, transparent manner and with the highest standards of quality.

1. Inquiries by phone—available 24/7

As a first step, please contact us by phone at +41 44 810 80 00.
This will allow us to discuss your situation in person, answer any questions you may have, and provide an initial assessment of the support available.

For select services such as grooming, physical therapy, or dog training, a Meet & Greet is generally not required—a brief phone call to coordinate the details is sufficient. In these cases as well, you’ll receive personal access to our Züripets® customer portal.

2. Email Confirmation for Quality Assurance Purposes

For quality assurance purposes, we ask that you send us a brief email to info@zueripets.ch with your contact information. This ensures that all information is recorded correctly and that we can guarantee a smooth and professionally structured admission process for you.

We will then send you a personalized invitation link to our Züripets® customer portal.

3. Complete your profile and book a Meet & Greet

Once you receive your personal access to the Züripets® customer portal, please complete all the information about yourself and your dog. You can then book an appointment for the Meet & Greet directly through our integrated calendar.

At the same time, we'll go over the relevant terms and conditions together—in particular, our Terms and Conditions and the current price list. This ensures transparency, clarity, and a smooth working relationship right from the start.

4. Meet & Greet at our office or, if you prefer, in your own environment—a chance to get to know each other in person

During a joint session, we’ll get to know you and your dog in person.
We’ll assess compatibility, behavior, and how well your dog fits into our existing group structures.

We'll also show you our venue, answer any questions you may have, and address your individual requests and concerns.

Meet & Greet sessions (approx. 30 minutes) take place on weekdays starting at 7:30 p.m. and all day on weekends—subject to availability and prior confirmation by our team.

Thanks to our flexible structure, we can start providing care at short notice at any time. Once you’ve registered on the customer portal and completed a successful Meet & Greet, care can usually begin immediately.

If a Meet & Greet isn't possible due to last-minute requests or a long distance, we'll consider a suitable alternative on a case-by-case basis. In that case, please feel free to contact us directly.

If both parties are satisfied with the initial meeting, you can then make a binding reservation for pet care.
This step is essential to ensuring safety, harmony, and quality at Züripets® at all times.

5. Start of Support & Personalized Services

Once we’ve gotten to know each other, nothing stands in the way of care and personalized services.
From that moment on, Züripets® takes over—with 24/7 care, structured groups, maximum safety, and a commitment to providing your dog with an environment of the highest quality.

Our Quality Commitment

Züripets® stands for care that goes far beyond the standard.
Each dog is treated as an individual, receives professional guidance, and is integrated into an environment that combines safety, tranquility, and plenty of exercise. The structured intake process ensures that this level of care is maintained for all dogs at all times.

Request a no-obligation quote now

Since we have intentionally limited capacity, we recommend that you contact us early.
We’d be happy to assist you personally and guide you through the entire process.